You may, within 7 working days of receipt of your order, return any item if unused, and in its original condition for a full refund, less return shipping costs, in accordance with our refunds policy set out below.
Some of our products are fragile, and whilst every care will be taken to deliver the goods safely and respectfully, inevitably some breakages or accidental damage may occur. In this event we will replace the damaged goods. You must notify us in writing of any damage and when possible a photograph of proof of damage so we can claim against the courier.
If you wish to return items, you must inform us in writing (email). You must also return the product(s) to us immediately, in the same condition in which you received them, not used, part used, cut, sawn, painted or altered in any way at all. And at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. It may not be economical to return some long products as carriage can be expensive.
If you return items that are not damaged and have just decided that you do not require them anymore within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full. However, you will be responsible for returning the item to us in its original condition and all shipping costs or other costs incurred when returning the product(s).
If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be replaced or refunded in full, including a refund of the original delivery charges charged to you and the shipping charges incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.
Some of our products are fragile. They must be checked when arriving by a courier service and if any part of the goods or packaging is damaged should be signed for as “damaged”. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.