Terms & Conditions


www.centraltimber.co.uk: We, us, or the seller Buyer, Customer, you: Any person or organisation who buys goods from us for any purpose. Goods: All goods and services sold by us to you including packaging and any other ancillary components. Conditions: Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us. Our Head Office Address: Central Timber College street, St Helens, Merseyside WA10 1ND Our Telephone Number is: 01744 20121 Our Fax Number is: 01744 611779 Our VAT Registration Number is: 343 8936 27 ​ www.centraltimber.co.uk is a website operated by Central Timber. We trade from Central Timber, College Street, St Helens, Merseyside, WA10 1ND. 01744 20121. This is the trading address for our online shop and any queries or enquiries should be addressed to “Online Sales” at the above address. Alternatively you may e-mail sales@centraltimber.co.uk. These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.


By placing an order through our website, you warrant that: You are legally capable of entering into binding contracts; You are at least 18 years old and can provide proof of age upon request; You are resident within the European Economic Area (EEA).


After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail or phoning that confirms that the product(s) has/have been despatched (the “Shipping Confirmation”). The contract between you and us (the “Contract”) is only formed when we send you the Shipping Confirmation. We will not accept orders for delivery to addresses outside the UK. The Contract will relate only to those products whose despatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order. If we decide not to accept all or part of your order, we will contact you to see if you still want the rest of the order. If you refuse part shipment we will arrange a full refund for your order.


You may, subject to the terms of our Returns Policy set out below, cancel an order at any time within 7 working days, beginning on the day after you received the products. In this case you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below. To cancel a Contract you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation. This provision does not affect your statutory rights.


You may, within 7 working days of receipt of your order, return any item if unused, and in its original condition for a full refund, less return shipping costs, in accordance with our refunds policy set out below. Some of our products are fragile, and whilst every care will be taken to deliver the goods safely and respectfully, inevitably some breakages or accidental damage may occur. In this event we will replace the damaged goods. You must notify us in writing of any damage and when possible a photograph of proof of damage so we can claim against the courier. If you wish to return items, you must inform us in writing (email). You must also return the product(s) to us immediately, in the same condition in which you received them, not used, part used, cut, sawn, painted or altered in any way at all. And at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. It may not be economical to return some long products as carriage can be expensive.


If you return items that are not damaged and have just decided that you do not require them anymore within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full. However, you will be responsible for returning the item to us in its original condition and all shipping costs or other costs incurred when returning the product(s). If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be replaced or refunded in full, including a refund of the original delivery charges charged to you and the shipping charges incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided. Some of our products are fragile. They must be checked when arriving by a courier service and if any part of the goods or packaging is damaged should be signed for as “damaged” .Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.


Timber is a natural product and variations do inevitably occur. Due to the nature of the product, variations in grain, markings, knots, size, shape, colour, texture and general quality should be expected for all timber products. Timber is a natural product that is susceptible to splits, knots and cracks, please endeavour to use pieces containing such natural characteristics whenever possible. We will exchange any really bad splits and missing knots in the timber but there must be a modicum of common sense applied. If any uplift and returns are required due to defective goods, photographic proof must be emailed to us to assess the problem and make a decision on whether any action is to be taken to repair, replace the defective goods, or refund the price of the defective goods in full.


Our decking kits are calculated so that there is enough material to build a basic, ground level deck to the sizes stated. It is the nature of these jobs that invariably there may be a length or two over. It is not our responsibility to uplift and credit any lengths that are left over. We would always advise that such extra lengths are kept aside to be used as spares encase of future repairs


Delivery dates or timescales are given as accurately as possible but can be subject to change. Prior notice will be given to the buyer of any such change. Delivery will be at the kerbside or at the nearest point of vehicular access. You must ensure suitable people are present at the time of delivery to help our driver with unloading. If the Buyer requests Goods to be delivered without somebody being present to sign for the goods, the Buyer will take on full responsibility for any loss or damage once the goods have been delivered. You must inspect the Goods on delivery or collection to ensure that the correct quantity is present, they are indeed the correct products, satisfactory quality and undamaged. The Buyer is responsible for ensuring that delivery is possible on the given Delivery Date, and unloading is prompt and without any cost to the Seller. The Seller reserves the right to make additional charges if the Buyer fails to comply with this including the costs of re-delivery or the cost of any parking charges incurred.


We shall not be liable to pay any compensation to you, for tradesmen that cannot complete the job because of lack of material, you should never book a tradesman until all the goods have been delivered and checked, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part. Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product. Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.


We take your online security very seriously. When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us. Credit card numbers are encrypted both before an order is processed and when/if stored on our database. We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or personal information.


We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.


We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.